Our client in Amsterdam is one of the biggest providers of emission-free transportation solutions and, currently, we’re helping them look for a Technical Support Engineer (2nd line) to join them on their mission of building a better future.
This fast-growing cleantech scale-up is looking to double in size in the upcoming year and they want you to be a part of it. It’s a fast-paced organization with an informal culture and the kind of Yes-we-can! attitude needed to make a global positive impact. Are you electrified by the idea of creating a cleaner and more sustainable future? Then this is the opportunity you’ve been waiting for!
Job Description
As a Technical Support Engineer, you will be a part of a fast-growing team which provides second-line pre- and after-technical support to customers. You will:
- Provide remote and on-site training and resolve technology issues
- Register, give feedback and follow up on incidents and technical support issues related to hard- and software
- Ensure the timely and successful delivery of solutions and products according to customer needs and objectives
- Perform deep analyses of (technical) inquiries
- Organize and host technical training (both internal and external if necessary)
- Provide up-to-date product and service advice to new and existing customers
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customer issues and follow problems through to resolution
- Provide any necessary technical support to salespersons during technical meetings with customers
Skillset
- You have a bachelor’s or master’s degree with a technical background in electrical, mechanical, electronic or software engineering
- You have 3+ years of experience in technical support
- Preferably experience with sustainable mobility, experience in the automotive industry, sustainable transport, technical supply or energy industry
- Excellent verbal and written communication skills in English
Compensation package
- Annual Gross Salary €55-€70K
- Good regulated working conditions
- World-leading company with offices in 13 countries
- Great work location