Customer Journey Expert

This job has been fulfilled

Utrecht, Netherlands
62.000  -  93.000
Financial Services

It is a place that not only keeps your money safe but also helps you start that dream business, buy a house, and even makes it easy to handle your daily finances.

Tell me more

Whether you’re saving for that new bike, trying to get a loan for your first car, or simply making sure you can pay for your morning coffee with a swipe of your card, banks have got your back. This place has a rich history but always looks forward, embracing new ideas and technologies. They’re there to help you save up for the future, lend you a hand (and some cash) when you need it, and make sure you can easily manage your money every day. You’ll be part of a team where your efforts really count, helping people achieve their financial dreams.

Interesting! What can I do?

From processes to progress, you’re here to make it happen. As a Customer Journey Expert, you’ll dive into the world of Factoring and play a key role in transforming customer journeys. You’ll take on complex cases, break them down into actionable solutions, and work your magic to implement changes that benefit both customers and internal teams. Improving existing processes, crafting new propositions, and keeping everything aligned with market trends and technology will be your playground. Whether it’s enhancing user experiences or ensuring compliance with regulatory requirements, you’ll make a real impact every day.

And from a more technical point of view?

You bring a bachelor’s or master’s degree and an analytical mindset that turns data into decisions. You have the skills to bridge the gap between business and IT, effortlessly connecting stakeholders and translating their needs into workable solutions. Experience with Factoring? Even better. Dutch and English flow naturally, both in conversation and writing, and your collaborative spirit ensures you thrive in a dynamic environment. If you’re someone who combines creativity with a results-driven approach, this is where you’ll shine.

That’s me! But what do they offer?

We all know money doesn’t grow on trees, but your efforts won’t go unnoticed. Expect a an annual salary ranging from €85.000,- up to €105.000,-, along with excellent benefits and a role that puts you at the forefront of innovation in commercial finance. Working in a collaborative, forward-thinking environment, you’ll have every opportunity to grow personally and professionally. This isn’t just a job; it’s a chance to make a difference, shape the future of finance, and boost your career to the next level. What are you waiting for? Apply now, and let’s create something amazing together!

This job has been fulfilled